Guest Experience Lead — Front Desk Manager

Placements24; Gauteng; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Career advancement

Employee discounts

Job summary

Placements24 is seeking a highly organized Hotel Front Desk Manager to oversee guest services at a well-regarded hotel in Tembisa, Gauteng. You will lead a team of front desk agents, manage reservations, and ensure an exceptional guest experience from check-in to check-out.

The role requires strong leadership, customer service, and knowledge of hotel operations, with a focus on maintaining a welcoming lobby and seamless service delivery.

Qualifications

• Previous supervisory or management experience at a hotel front desk.
• Strong knowledge of hotel operations and reservation systems.
• Excellent customer service, communication, and problem-solving skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Proficiency in using hotel management software.

Responsibilities

• Supervise and train front desk staff to deliver exceptional service.
• Manage reservations, check-ins/outs, and billing accurately.
• Handle guest requests and complaints promptly to ensure satisfaction.
• Develop and implement front desk procedures to optimize operations.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain a welcoming lobby area and professional appearance.

Skills

Front desk management

Leadership

Customer service

Reservation systems

Communication

Team training

Hotel software

Tools

Hotel management software

Job description

Placements24 is seeking a highly organized Hotel Front Desk Manager to oversee guest services at a well-regarded hotel in Tembisa, Gauteng. You will lead a team of front desk agents, manage reservations, and ensure an exceptional guest experience from check-in to check-out.

The role requires strong leadership, customer service, and knowledge of hotel operations, with a focus on maintaining a welcoming lobby and seamless service delivery.