Front Desk Lead: Elevate Guest Experience

Placements24; East London; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Uniform provided

Staff meals

Career advancement

Coastal workplace

Job summary

Placements24 is seeking a proactive Guest Services Supervisor for a hotel in East London. You will lead the front office team, oversee check-in/check-out, and ensure seamless guest experiences.

You will train staff, coach on customer service excellence, handle guest inquiries and complaints, and support the Front Office Manager to maintain high standards. The role requires flexibility for evenings and weekends and offers a welcoming coastal work environment with career opportunities within the

Qualifications

• Experience supervising front desk teams in hospitality.
• Strong customer service and problem-solving skills.
• Proven leadership and staff coaching abilities.

Responsibilities

• Oversee daily front desk operations and check-in/check-out processes.
• Train new front desk agents and provide ongoing coaching.
• Handle guest inquiries, requests, and complaints.
• Assist in managing room inventory, rates, and availability.
• Collaborate with other departments to ensure seamless service.

Skills

Front desk supervision

Guest service excellence

Leadership

Communication

Tools

Reservation systems

PMS

Job description

Placements24 is seeking a proactive Guest Services Supervisor for a hotel in East London. You will lead the front office team, oversee check-in/check-out, and ensure seamless guest experiences.

You will train staff, coach on customer service excellence, handle guest inquiries and complaints, and support the Front Office Manager to maintain high standards. The role requires flexibility for evenings and weekends and offers a welcoming coastal work environment with career opportunities within the