Guest Experience Lead - Front Desk Agent

UniversityInfo; South Africa; In loco; ZAR 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

City Lodge Hotels in North West province is seeking a Senior Front Desk Agent to deliver exceptional guest service, manage check-in/out processes, and coordinate with other departments.

This role requires 4 years of experience, strong organizational skills, and a professional appearance. Shortlisted candidates must provide reference letters, transcripts, and evidence of a clear criminal record. The position emphasizes teamwork, accuracy, and adherence to safety and company policies.

Competenze

• Good health and fitness
• Willingness to learn new skills
• Basic computer literacy
• Professional appearance and conduct
• Clear criminal record

Mansioni

• Attending meetings and training sessions
• Keeping records accurate and updated
• Preparing reports or documentation
• Maintaining workplace safety standards
• Following company policies and procedures

Conoscenze

Customer service

Self-motivation

Leadership potential

Numeracy skills

Time management

Formazione

Matric certificate

Descrizione del lavoro

City Lodge Hotels in North West province is seeking a Senior Front Desk Agent to deliver exceptional guest service, manage check-in/out processes, and coordinate with other departments.

This role requires 4 years of experience, strong organizational skills, and a professional appearance. Shortlisted candidates must provide reference letters, transcripts, and evidence of a clear criminal record. The position emphasizes teamwork, accuracy, and adherence to safety and company policies.