Lodge Front Desk Lead – Guest Experience (Live‑In)

andBeyond Travel; South Africa; On-site; ZAR 150,000 - 200,000; Full time

Job summary

andBeyond Travel is seeking a dedicated individual for a permanent live-in position at Phinda, responsible for relieving the Front Office Manager and ensuring exceptional guest experiences. Candidates should have excellent communication and organizational skills, as well as a valid South African driver's license.

Previous experience in the service industry, especially at reception, is essential. This role involves handling guest bills, coordinating bookings, and maintaining accurate records. The successful candidate will thrive under pressure while delivering a world-class guest experience.

Qualifications

• Experience in the service industry, especially in dealing with guests and staff.
• Previous reception experience is a must.

Responsibilities

• Relieve the Front Office Manager for two weeks per working cycle.
• Ensure all necessary items are ready before morning meeting at 8am.
• Controlling guest's bills - ensuring they are accurate.
• Host guests at dinner according to the hosting roster.

Skills

Communication skills

Good organisational ability

Lateral thinking ability

Education

Valid South African Drivers licence

Tools

PanStrat

Job description

andBeyond Travel is seeking a dedicated individual for a permanent live-in position at Phinda, responsible for relieving the Front Office Manager and ensuring exceptional guest experiences. Candidates should have excellent communication and organizational skills, as well as a valid South African driver's license.

Previous experience in the service industry, especially at reception, is essential. This role involves handling guest bills, coordinating bookings, and maintaining accurate records. The successful candidate will thrive under pressure while delivering a world-class guest experience.