Guest Experience Lead - Fast-Paced Food Service

Pedros Chicken; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Pedros Chicken Belgravia in Cape Town is seeking a store supervisor to manage order flow between kitchen and customers, ensuring speed, accuracy, and quality. You will greet customers, take orders, present items, and verify receipts in a fast-paced environment.

The role emphasizes leadership, independent work capability, and basic cash-handling with POS skills to support ongoing growth and operational excellence.

Qualifications

• Experience in supervisory roles preferred.
• Strong leadership and organisational skills.
• Ability to work independently.
• Basic cash handling and POS skills.
• Excellent communication and customer service.

Responsibilities

• Greet customers and take orders accurately (in person, drive-thru, or online).
• Present food and drinks neatly and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area and stations.
• Follow food safety and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor concerns politely and escalate when needed.
• Restock cups, lids, sauces and napkins.

Skills

Customer service

Leadership

Independent work

Cash handling

Time management

Teamwork

Tools

POS system

Job description

Pedros Chicken Belgravia in Cape Town is seeking a store supervisor to manage order flow between kitchen and customers, ensuring speed, accuracy, and quality. You will greet customers, take orders, present items, and verify receipts in a fast-paced environment.

The role emphasizes leadership, independent work capability, and basic cash-handling with POS skills to support ongoing growth and operational excellence.