Guest Experience Coordinator

Pedros Chicken; Klerksdorp; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Pedros Chicken in Klerksdorp, North West, seeks a store supervisor to manage order flow between kitchen and customers in a busy environment. You will greet customers, take orders in person, drive-thru, or online pickups, and ensure timely, accurate meals while maintaining cleanliness and food safety standards.

The role calls for strong leadership, organisational skills, and the ability to work independently in a fast-paced setting. Previous supervisory experience is preferred.

Qualifications

• Strong communication and customer service skills.
• Accuracy and attention to detail.
• Ability to work in a fast-paced environment.
• Time management and multitasking.
• Teamwork and cooperation.
• Basic cash-handling and POS skills.
• Problem-solving and adaptability.
• Good personal hygiene and professionalism.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive-thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and escalate when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Communication skills

Customer service

Attention to detail

Fast-paced environment

Time management

Teamwork

Cash-handling

Problem-solving

Hygiene

Tools

POS system

Job description

Pedros Chicken in Klerksdorp, North West, seeks a store supervisor to manage order flow between kitchen and customers in a busy environment. You will greet customers, take orders in person, drive-thru, or online pickups, and ensure timely, accurate meals while maintaining cleanliness and food safety standards.

The role calls for strong leadership, organisational skills, and the ability to work independently in a fast-paced setting. Previous supervisory experience is preferred.