Front Desk Guest Services Associate

Protea Hotels by Marriott®; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Protea Hotels by Marriott® in Durban is seeking a Non-Management, full-time guest services associate to manage check-ins, payments, and inquiries. You will coordinate with housekeeping, assist guests with local information, and ensure accurate financial closing at shift end.

The role requires a high school diploma or GED and about 1 year of related experience; training will be provided. Emphasis on professional appearance and customer service excellence.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: 1 year related work experience.
• License or Certification: None

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Education

High school diploma or G.E.D. equivalent

Job description

Protea Hotels by Marriott® in Durban is seeking a Non-Management, full-time guest services associate to manage check-ins, payments, and inquiries. You will coordinate with housekeeping, assist guests with local information, and ensure accurate financial closing at shift end.

The role requires a high school diploma or GED and about 1 year of related experience; training will be provided. Emphasis on professional appearance and customer service excellence.