Guest Experience Architect

Protea Hotels by Marriott®; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott® in Pretoria is seeking a Guest Experience Expert to ensure guests have a memorable stay. You will assist with check-in and check-out, handle guest requests, and guide visitors through the hotel’s services.

You will work on your feet, maintain professional appearance, follow company policies, and protect guest information while delivering personalized service and local recommendations.

Qualifications

• High school diploma or GED required.
• No related work experience.
• No supervisory experience.
• None license or certification required.

Responsibilities

• Assist guests with check-in/check-out and address requests.
• Process operational needs, complete reports, and share local highlights.
• Maintain professional appearance and adhere to policies.

Skills

Customer service orientation

Communication skills

Education

High school diploma or GED

Job description

Protea Hotels by Marriott® in Pretoria is seeking a Guest Experience Expert to ensure guests have a memorable stay. You will assist with check-in and check-out, handle guest requests, and guide visitors through the hotel’s services.

You will work on your feet, maintain professional appearance, follow company policies, and protect guest information while delivering personalized service and local recommendations.