Guest Experience Host - Flexible Hours & Casino Perks

AngelCare; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Msuez Uk in Cape Town is seeking an Assistant Casino Host to ensure guests have a memorable experience. You will work with Casino Hosts to deliver excellent service, manage inquiries, and promote casino offerings.

The role requires strong communication, customer service experience, and the ability to work in a fast-paced environment with flexible hours, including nights and weekends. Join us to help create unforgettable casino experiences for guests.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in customer service, hospitality, or casino industry preferred.
• Excellent communication and interpersonal skills are essential.
• Strong problem-solving abilities for handling difficult situations.
• Ability to work in a fast-paced environment and multitask.
• Basic math skills and ability to handle cash transactions.
• Knowledge of casino games and rules is a plus.
• Willingness to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Greet guests and assist with inquiries or requests.
• Provide information about casino amenities, promotions, and events.
• Assist with reservations and bookings for dining, shows, and activities.
• Handle guest complaints and resolve issues professionally and timely.
• Maintain knowledge about casino games and services.
• Build relationships with guests to enhance experience and loyalty.
• Assist with planning and executing events and promotions.
• Collaborate with other departments for a seamless guest experience.
• Track guest preferences and make personalized recommendations.
• Handle cash transactions and maintain accurate records.
• Adhere to casino policies and responsible gaming guidelines.
• Strive to exceed guest expectations with exceptional service.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Job description

Msuez Uk in Cape Town is seeking an Assistant Casino Host to ensure guests have a memorable experience. You will work with Casino Hosts to deliver excellent service, manage inquiries, and promote casino offerings.

The role requires strong communication, customer service experience, and the ability to work in a fast-paced environment with flexible hours, including nights and weekends. Join us to help create unforgettable casino experiences for guests.