Guest Experience Coordinator & Front Desk Host

Career Custodians; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Camps Bay Retreat in Camps Bay, Cape Town, is seeking an Assistant Hotel Manager/Host to join our luxury team. You will work closely with guests, anticipate needs, manage daily operations, and support flawless service delivery to meet our high standards.

The role requires hands-on Front Office experience, strong English, and the ability to coordinate with departments for events and guest experiences. Join us to help create personalised and unforgettable stays.

Qualifications

• Grade 12 or equivalent.
• Professional-level English (speaking, reading, writing).
• Proficient in Microsoft Office applications.
• Opera experience is essential.
• Experience in Front Office/Reservations in a luxury hotel.

Responsibilities

• Welcome guests and ensure their accommodation is ready to standards.
• Assist guests with check-in and check-out.
• Ensure guests have an amazing experience during their stay.
• Coordinate with different departments and oversee event logistics.
• Provide guidance and support with exceptional care.

Skills

Front Office experience

Guest relations

Team coordination

Education

Grade 12 or Equivalent

Accommodation Certificate/ Hotel School diploma

Financial Diploma

Tools

Opera experience

MS Office

Job description

Camps Bay Retreat in Camps Bay, Cape Town, is seeking an Assistant Hotel Manager/Host to join our luxury team. You will work closely with guests, anticipate needs, manage daily operations, and support flawless service delivery to meet our high standards.

The role requires hands-on Front Office experience, strong English, and the ability to coordinate with departments for events and guest experiences. Join us to help create personalised and unforgettable stays.