Assistant Casino Host

AngelCare; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Msuez Uk in Johannesburg, South Africa, currently seeks an Assistant Casino Host to support VIP guest services and deliver exceptional guest experiences.

You will assist in reservations, events, and promotions, greet VIPs, coordinate requests, and work with Marketing to plan exclusive experiences while maintaining accurate guest records.

Qualifications

• Experience in customer service or hospitality, preferably in a casino.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office and database management.
• Knowledge of casino games and operations is a plus.
• Able to work flexible hours including nights, weekends, holidays.
• Must be able to obtain and maintain a gaming license.

Responsibilities

• Assist the Casino Host in managing VIP guest services: reservations, events, promotions.
• Serve as liaison between the casino and VIP guests, providing exceptional service.
• Greet and welcome VIP guests, offering personalized service.
• Coordinate special requests and ensure guest needs are met promptly.
• Maintain records of guest interactions, preferences, and reservations.
• Plan and execute VIP events and promotions with Marketing.
• Monitor guest activity and report issues to the Casino Host.
• Assist with administrative tasks: reports, databases, reservations.
• Comply with company policies and regulations.

Skills

Customer service

Hospitality experience

Communication

Interpersonal skills

Organizational skills

Time management

Tools

Microsoft Office

Database management

Job description

Position: Assistant Casino Host

Company: Msuez Uk

Location: Johannesburg, South Africa

Contract Details: Full-time

Msuez Uk is a leading casino and entertainment company, dedicated to providing world-class gaming experiences to our customers. We are currently seeking a talented and enthusiastic Assistant Casino Host to join our team in Johannesburg, South Africa.

As an Assistant Casino Host, you will play a vital role in ensuring our guests have an unforgettable experience at our casino. You will assist the Casino Host in managing and coordinating all aspects of our VIP guest services, including reservations, events, and promotions. You will also serve as a liaison between the casino and our VIP guests, providing exceptional customer service and building strong relationships.

Key Responsibilities:

• Assist the Casino Host in managing and coordinating all aspects of VIP guest services, including reservations, events, and promotions.
• Serve as a liaison between the casino and our VIP guests, providing exceptional customer service and building strong relationships.
• Greet and welcome VIP guests upon arrival and provide personalized service throughout their stay.
• Coordinate special requests and ensure all guest needs are met in a timely and efficient manner.
• Maintain accurate records of guest interactions, preferences, and reservations.
• Work closely with the Marketing team to plan and execute VIP events and promotions.
• Monitor guest activity and report any issues or concerns to the Casino Host.
• Assist with administrative tasks such as preparing reports, updating databases, and managing reservations.
• Comply with all company policies, procedures, and regulations.

Qualifications:

• Previous experience in a customer service or hospitality role, preferably in a casino environment.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office and database management.
• Knowledge of casino games and operations is a plus.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Must be able to obtain and maintain a gaming license.

If you are passionate about providing exceptional customer service and have a strong interest in the casino industry, then we want to hear from you! Join our team at Msuez Uk and be a part of creating unforgettable experiences for our valued guests.