Assistant Casino Host

AngelCare; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Msuez Uk in Durban, South Africa, seeks an Assistant Casino Host to support the Casino Host in daily operations and guest services. You will greet guests, provide information, and help coordinate promotions while ensuring a clean, compliant casino floor.

The role demands strong communication, multitasking, and flexibility to work evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Knowledge of casino games is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist the Casino Host in managing day-to-day operations.
• Greet and welcome guests, providing information about the casino and services.
• Assist in organizing and coordinating special events and promotions.
• Monitor and maintain cleanliness and appearance of the casino floor.
• Handle guest inquiries, complaints, and requests professionally and timely.
• Ensure compliance with gaming regulations and company policies.
• Build and maintain relationships with guests to enhance experience.
• Assist in tracking guest activity and reporting to management.
• Handle cash transactions and maintain accurate records.
• Assist in training and supervising other casino staff as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Hospitality knowledge

Casino operations knowledge

Education

High school diploma

Job description

, Permanent

Position: Assistant Casino Host

Company: Msuez Uk

Location: Durban, South Africa

Contract Details: Full-time, Permanent

We are seeking a highly motivated and customer service-oriented individual to join our team as an Assistant Casino Host at Msuez Uk in Durban, South Africa. The successful candidate will work closely with the Casino Host to ensure the smooth operation of the casino and provide exceptional service to our guests.

Key Responsibilities:

• Assist the Casino Host in managing the day-to-day operations of the casino
• Greet and welcome guests, providing them with information about the casino and its services
• Assist in organizing and coordinating special events and promotions
• Monitor and maintain the cleanliness and appearance of the casino floor
• Handle guest inquiries, complaints, and requests in a professional and timely manner
• Ensure compliance with all gaming regulations and company policies
• Build and maintain strong relationships with guests to enhance their overall experience
• Assist in tracking and reporting guest activity and providing feedback to managementHandle cash transactions and maintain accurate records
• Assist in training and supervising other casino staff as needed

Qualifications:

• High school diploma or equivalent
• Previous experience in a customer service or hospitality role preferred
• Knowledge of casino games and operations is a plus
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and ability to multitask
• Must be able to work flexible hours, including evenings, weekends, and holidays
• Must be fluent in English, both verbal and written

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company.