Guest Experience Concierge (Front Desk)

AngelCare; Durban North; On-site; ZAR 95,000 - 140,000; Full time

Job summary

Msuez Uk in Durban North seeks a Hotel Receptionist to welcome guests and ensure a pleasant stay. You will manage check-ins/outs, assist with reservations, and provide information about services and local attractions.

The role requires professional communication, a friendly demeanor, and coordination with other departments. Responsibilities include handling inquiries, processing payments, maintaining desk organization, and supporting tours or transportation requests.

Qualifications

• High school diploma or equivalent.
• Previous customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficient in Microsoft Office; knowledge of reservation systems is a plus.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Check-in and check-out guests, collecting and recording information.
• Handle guest inquiries, requests and complaints promptly.
• Maintain a clean and organized front desk.
• Answer phone calls and direct to appropriate department.
• Process payments and keep accurate records.
• Collaborate with hotel departments to ensure smooth operations.
• Assist with reservations and room assignments.
• Provide information about facilities, services, and local attractions.
• Arrange special requests (tours, transportation).
• Keep updated on promotions and events.
• Follow all hotel policies and safety procedures.
• Perform other duties as assigned by Front Office Manager or Hotel Manager.

Skills

Communication skills

English fluency

Interpersonal skills

Organizational skills

Time management

Hospitality basics

Education

High school diploma

Tools

Microsoft Office

Reservation systems

Job description

Msuez Uk in Durban North seeks a Hotel Receptionist to welcome guests and ensure a pleasant stay. You will manage check-ins/outs, assist with reservations, and provide information about services and local attractions.

The role requires professional communication, a friendly demeanor, and coordination with other departments. Responsibilities include handling inquiries, processing payments, maintaining desk organization, and supporting tours or transportation requests.