Luxury Guest Experience Host | VIP & Personalised Stays

President Hotel; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

The President Hotel in Cape Town invites a warm Guest Experience Host to join our front office team. You will welcome guests, craft personalised experiences and collaborate across departments to ensure memorable stays.

With at least 2 years in guest relations or front-of-house, you will manage guest profiles, handle VIP needs, and resolve issues promptly while upholding our luxury service standards.

Qualifications

• Minimum 2 years guest relations or front-of-house experience.
• Diploma or certificate in Hospitality Management advantageous.
• Strong knowledge of guest relations, VIP hosting and complaint handling.
• Proficiency in Opera PMS and Microsoft Office.
• Experience working with guest profiles, preferences and special requests.
• Excellent interpersonal and communication skills with a guest-centric approach.
• Confident in engaging with VIP and high-profile guests.
• Knowledge of Cape Town attractions.
• Ability to work shifts, evenings, weekends and public holidays.

Responsibilities

• Act as a key contact for guests and create a seamless, personalised experience from arrival to departure.
• Welcoming guests warmly and creating a positive first impression of The President Hotel.
• Engage with guests throughout their stay and proactively identify opportunities to enhance their experience.
• Anticipate guest needs and provide personalised assistance, recommendations and solutions.
• Recognise repeat guests and use known preferences to personalise their stay.
• Support hosting and management of VIPs, special guests and high-profile visitors.
• Coordinate special requests, celebrations and VIP arrangements with hotel departments.
• Handle guest queries, feedback and complaints professionally and efficiently.
• Take ownership of guest concerns and support effective service recovery.

Skills

Guest relations

Front-of-house

VIP hosting

Communication

Multitasking

Cultural sensitivity

Guest profiling

Education

Diploma in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

The President Hotel in Cape Town invites a warm Guest Experience Host to join our front office team. You will welcome guests, craft personalised experiences and collaborate across departments to ensure memorable stays.

With at least 2 years in guest relations or front-of-house, you will manage guest profiles, handle VIP needs, and resolve issues promptly while upholding our luxury service standards.