Guest Experience Host — Create Memorable Moments

Radisson Hotel Group; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hotel staff discount

Global hotel benefits

Local perks

Job summary

Radisson Collection Hotel Cape Town is seeking a Guest Relations Agent to join our vibrant team. You will be a go-to host for guests, ensuring exceptional service and memorable moments throughout their stay.

Join a dynamic team that values guest satisfaction, empathy, and a positive Yes I Can attitude. This role offers on-site work in Cape Town and the opportunity to contribute to world-class hospitality experiences.

Qualifications

• Excellent team player with strong communication skills.
• Previous experience of using Opera Property Management System is advantageous.
• A natural happy smiler with a positive Yes I Can attitude.

Responsibilities

• Anticipate guest needs and deliver memorable experiences.
• Ensure guest journey is smooth from check-in to check-out as part of the guest services team.
• Provide outstanding service with patience and empathy to host the show and exceed expectations.

Skills

Customer service

Communication

Team player

Guest experience

Job description

Radisson Collection Hotel Cape Town is seeking a Guest Relations Agent to join our vibrant team. You will be a go-to host for guests, ensuring exceptional service and memorable moments throughout their stay.

Join a dynamic team that values guest satisfaction, empathy, and a positive Yes I Can attitude. This role offers on-site work in Cape Town and the opportunity to contribute to world-class hospitality experiences.