Guest Experience Agent – Front Desk (Hotel)

HotelJobs; Plettenberg Bay; On-site; ZAR 100,000 - 134,000; Full time

Job summary

HotelJobs in Plettenberg Bay is seeking a friendly Receptionist for our 4* hotel front office team. You will welcome guests, handle check-ins/check-outs, answer inquiries, and manage reservations with the PMS to ensure a smooth guest experience.

The role requires at least 1 year of Front Office experience, excellent communication skills, and a professional, customer-focused approach. Weekend and holiday shifts are included, with opportunities to exceed guest expectations daily.

Qualifications

• Matric / Grade 12 is required.
• Minimum 1 year Front Office experience in a hotel.
• Proven experience using a hotel Property Management System (PMS).
• Proficiency in Microsoft Office and Outlook.
• Strong guest relations and customer service skills.

Responsibilities

• Greet guests warmly on arrival and manage check-ins/outs accurately.
• Provide guests with information on facilities, services, rates and local attractions.
• Respond promptly to guest requests and resolve complaints.
• Maintain guest profiles and accurate reservations in the PMS.
• Coordinate with housekeeping on room status and special requests.
• Upsell available hotel services when appropriate and maintain professional appearance.

Skills

Guest relations

Customer service

Communication skills

Team player

Calm under pressure

Education

Matric / Grade 12

Tools

PMS

Job description

HotelJobs in Plettenberg Bay is seeking a friendly Receptionist for our 4* hotel front office team. You will welcome guests, handle check-ins/check-outs, answer inquiries, and manage reservations with the PMS to ensure a smooth guest experience.

The role requires at least 1 year of Front Office experience, excellent communication skills, and a professional, customer-focused approach. Weekend and holiday shifts are included, with opportunities to exceed guest expectations daily.