Guest Experience Coordinator — Polokwane

Placements24; Polokwane; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health and wellness benefits package

Professional development opportunities

Employee discounts on hotel services

Job summary

Placements24 seeks a dedicated Guest Services Coordinator to elevate the guest experience at a premium establishment in Polokwane. You will respond to inquiries, arrange amenities, and coordinate with other departments to ensure comfort and satisfaction.

The role requires proactive problem solving, excellent communication, and strong organizational skills to maintain personalized service during busy periods. This on-site position offers opportunities for development and guest-focused rewards.

Qualifications

• Experience in guest relations, front desk or hospitality services.
• Strong communication & interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficient with property management systems and standard office software.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to guest needs and requests promptly.
• Coordinate amenities, tours, and transportation.
• Liaise with housekeeping, maintenance, and F&B to fulfill requirements.
• Handle guest feedback and service recovery professionally.
• Maintain accurate guest profiles for personalized service.

Skills

Guest relations

Front desk experience

Communication skills

Organizational skills

Tools

Property management system

Office software

Job description

Placements24 seeks a dedicated Guest Services Coordinator to elevate the guest experience at a premium establishment in Polokwane. You will respond to inquiries, arrange amenities, and coordinate with other departments to ensure comfort and satisfaction.

The role requires proactive problem solving, excellent communication, and strong organizational skills to maintain personalized service during busy periods. This on-site position offers opportunities for development and guest-focused rewards.