Guest Services Coordinator | Hybrid, Growth & Perks

Placements24; Sandton; Hybrid; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Hybrid work arrangement

Staff discounts on accommodation and F

Career advancement

Supportive work environment

Job summary

Placements24 in Sandton is seeking a Guest Services Coordinator to enhance guest experiences and act as the main contact for inquiries and requests. You will work across hotel departments to ensure seamless service delivery in a hospitality-focused environment.

The ideal candidate is organized, proactive, and possesses excellent communication skills, with a passion for delivering exceptional customer service in a hybrid work setting.

Qualifications

• Experience in guest services or front desk within hospitality.
• Excellent interpersonal and communication skills.
• Strong problem-solving and attention to detail.
• Familiarity with property management systems is a plus.
• Passion for delivering outstanding customer service.

Responsibilities

• Manage guest check-in and check-out processes courteously.
• Respond to guest inquiries, requests and complaints promptly.
• Coordinate with housekeeping, maintenance, and F&B to fulfill guest needs.
• Provide information about hotel services and local attractions.
• Maintain accurate guest records and follow up to ensure satisfaction.

Skills

Interpersonal skills

Communication skills

Problem solving

PMS (Property Management System)

Tools

PMS

Job description

Placements24 in Sandton is seeking a Guest Services Coordinator to enhance guest experiences and act as the main contact for inquiries and requests. You will work across hotel departments to ensure seamless service delivery in a hospitality-focused environment.

The ideal candidate is organized, proactive, and possesses excellent communication skills, with a passion for delivering exceptional customer service in a hybrid work setting.