Guest Services Coordinator

Placements24; Polokwane; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health and wellness benefits package

Professional development opportunities

Employee discounts on hotel services

Job summary

Placements24 seeks a dedicated Guest Services Coordinator to elevate the guest experience at a premium establishment in Polokwane. You will respond to inquiries, arrange amenities, and coordinate with other departments to ensure comfort and satisfaction.

The role requires proactive problem solving, excellent communication, and strong organizational skills to maintain personalized service during busy periods. This on-site position offers opportunities for development and guest-focused rewards.

Qualifications

• Experience in guest relations, front desk or hospitality services.
• Strong communication & interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficient with property management systems and standard office software.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to guest needs and requests promptly.
• Coordinate amenities, tours, and transportation.
• Liaise with housekeeping, maintenance, and F&B to fulfill requirements.
• Handle guest feedback and service recovery professionally.
• Maintain accurate guest profiles for personalized service.

Skills

Guest relations

Front desk experience

Communication skills

Organizational skills

Tools

Property management system

Office software

Job description

About the Role

Our client is seeking a dedicated and organized Guest Services Coordinator to enhance the guest experience at their premium establishment in Polokwane. You will be responsible for managing guest inquiries, facilitating special requests, and ensuring all aspects of their stay are comfortable and satisfactory. This role requires a proactive approach, excellent problem-solving skills, and a commitment to upholding the highest standards of hospitality. You will act as a key liaison between guests and various hotel departments, ensuring seamless service delivery in Polokwane.

Key Responsibilities

• Respond to guest needs and requests in a timely and efficient manner.
• Coordinate special arrangements, such as amenities, tours, and transportation.
• Liaise with housekeeping, maintenance, and F&B departments to fulfill guest requirements.
• Handle guest feedback and service recovery situations with professionalism.
• Maintain accurate guest profiles and ensure personalized service delivery.

Requirements

• Previous experience in guest relations, front desk, or hospitality services.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficiency in using property management systems and standard office software.
• Ability to multitask and remain composed in a fast-paced environment.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and skill enhancement.
• Employee discounts on hotel services and facilities.

Become a valued member of a leading hospitality team in Polokwane.