Adventure Guest Experience Leader | Travel Perks Included

Placements24; Upington; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Travel discounts on tours

Professional development opportunities

Dynamic customer-centric team

Job summary

Placements24 in Upington, Northern Cape, seeks a Guest Experience Manager to oversee the entire guest journey from inquiry to post-trip feedback. You will manage customer service teams, implement satisfaction initiatives, and uphold top service standards across tours and activities.

The ideal candidate has 4+ years in guest relations within tourism, strong communication, and CRM proficiency, with flexibility for occasional weekends and holidays.

Qualifications

• Minimum 4 years in customer service management or guest relations in tourism or hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in CRM systems and customer feedback platforms.

Responsibilities

• Oversee all guest interactions and ensure high satisfaction levels.
• Manage and train guest relations and customer service teams.
• Develop and implement strategies to enhance the guest experience.
• Handle inquiries, resolve complaints, and manage feedback effectively.
• Coordinate with tour guides and staff to ensure smooth delivery of activities.
• Maintain guest service standards and protocols.
• Analyze guest feedback data to identify improvements.
• Create pre- and post-trip communication strategies.
• Ensure all guest-facing materials are accurate and engaging.

Skills

Customer service leadership

Interpersonal skills

Problem solving

CRM systems

Education

Hospitality Management

Tourism/Marketing related qualification

Job description

Placements24 in Upington, Northern Cape, seeks a Guest Experience Manager to oversee the entire guest journey from inquiry to post-trip feedback. You will manage customer service teams, implement satisfaction initiatives, and uphold top service standards across tours and activities.

The ideal candidate has 4+ years in guest relations within tourism, strong communication, and CRM proficiency, with flexibility for occasional weekends and holidays.