Hotel Guest Experience Lead

Placements24; Upington; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Placements24 is seeking a Guest Experience Manager for a highly-rated hotel in Upington, Northern Cape. You will lead guest experience initiatives and ensure memorable stays by proactively addressing guest needs.

You will oversee guest satisfaction programs, manage guest feedback, resolve issues, and implement service standards to elevate service quality and guest loyalty. Join a dynamic hospitality team in Upington, offering an engaging work environment, opportunities to drive guest-centric

Responsibilities

• Oversee guest satisfaction initiatives to enhance the guest experience.
• Manage guest feedback and actively address concerns to improve service.
• Resolve issues promptly and collaborate with teams to implement service standards.
• Drive hotel-wide standards to ensure consistent, memorable stays.

Job description

Placements24 is seeking a Guest Experience Manager for a highly-rated hotel in Upington, Northern Cape. You will lead guest experience initiatives and ensure memorable stays by proactively addressing guest needs.

You will oversee guest satisfaction programs, manage guest feedback, resolve issues, and implement service standards to elevate service quality and guest loyalty. Join a dynamic hospitality team in Upington, offering an engaging work environment, opportunities to drive guest-centric