Guest Experience Concierge

ANEW Hotels & Resorts Pty; Pretoria; On-site; ZAR 180,000 - 216,000; Full time

Job summary

ANEW Hotel Centurion in Gauteng, Centurion, is seeking a Receptionist to deliver warm, memorable guest experiences while ensuring efficient front desk operations and accurate financial handling. You will be based at the Centurion property with a focus on impeccable service and POS/billing accuracy.

Key duties include greeting guests, managing reservations, and coordinating with departments to meet guest needs. Strong Opera PMS and communication skills are essential for success.

Qualifications

• Guest and customer service excellence.
• Opera PMS proficiency.
• Clear communication.
• Problem-solving ability.
• Financial accuracy.
• Professional appearance.
• Time management and multitask.
• Health and safety compliance.
• Security awareness.

Responsibilities

• Provide warm, professional guest reception and check-in/check-out.
• Enroll guests into ANEW Rewards program and handle inquiries.

Skills

Guest service excellence

Clear communication

Problem-solving

Time management

Health and safety compliance

Security awareness

Professional appearance

Tools

Opera PMS

Job description

ANEW Hotel Centurion in Gauteng, Centurion, is seeking a Receptionist to deliver warm, memorable guest experiences while ensuring efficient front desk operations and accurate financial handling. You will be based at the Centurion property with a focus on impeccable service and POS/billing accuracy.

Key duties include greeting guests, managing reservations, and coordinating with departments to meet guest needs. Strong Opera PMS and communication skills are essential for success.