Guest Experience & Front Desk Specialist

ANEW Hotels & Resorts Pty; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ANEW Hotel Hatfield is seeking an engaging Receptionist to deliver warm, memorable experiences for ANEW guests and ensure efficient front desk operations with accurate financial handling.

The successful candidate will be based in Gauteng, Pretoria, Hatfield, operating at the front desk with a focus on guest satisfaction, check-in/check-out, and coordinating with other departments to meet guest needs.

Qualifications

• Guest service excellence essential.
• Clear communication with guests and team members.
• Strong problem-solving and conflict-resolution abilities.
• Able to multitask and manage time effectively.
• Presentable and professional appearance.
• Adherence to health, safety and security standards.

Responsibilities

• Provide warm, memorable guest experiences at the front desk.
• Execute efficient check-in/check-out and enroll guests in rewards program.
• Handle reservations and guest inquiries with accuracy.
• Process payments and manage guest folios with precision.

Skills

Guest service

Communication

Problem solving

Time management

Professional appearance

Health and safety

Security awareness

Multitasking

Tools

Opera PMS

Job description

ANEW Hotel Hatfield is seeking an engaging Receptionist to deliver warm, memorable experiences for ANEW guests and ensure efficient front desk operations with accurate financial handling.

The successful candidate will be based in Gauteng, Pretoria, Hatfield, operating at the front desk with a focus on guest satisfaction, check-in/check-out, and coordinating with other departments to meet guest needs.