Receptionist (Gauteng, Centurion)

ANEW Hotels & Resorts Pty; Pretoria; On-site; ZAR 180,000 - 216,000; Full time

Job summary

ANEW Hotel Centurion in Gauteng, Centurion, is seeking a Receptionist to deliver warm, memorable guest experiences while ensuring efficient front desk operations and accurate financial handling. You will be based at the Centurion property with a focus on impeccable service and POS/billing accuracy.

Key duties include greeting guests, managing reservations, and coordinating with departments to meet guest needs. Strong Opera PMS and communication skills are essential for success.

Qualifications

• Guest and customer service excellence.
• Opera PMS proficiency.
• Clear communication.
• Problem-solving ability.
• Financial accuracy.
• Professional appearance.
• Time management and multitask.
• Health and safety compliance.
• Security awareness.

Responsibilities

• Provide warm, professional guest reception and check-in/check-out.
• Enroll guests into ANEW Rewards program and handle inquiries.

Skills

Guest service excellence

Clear communication

Problem-solving

Time management

Health and safety compliance

Security awareness

Professional appearance

Tools

Opera PMS

Job description

ANEW Hotel Centurion is looking for a Receptionist to create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

The successful candidate will be based in Gauteng, Centurion.

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism
• Execute efficient check-in/check-out procedures
• Enroll guests in ANEW Rewards program
• Handle reservations and guest inquiries
• Manage special requests and VIP arrangements
• Resolve guest concerns promptly
• Coordinate with other departments for guest needs
• Ensure guest profiles are merged and maintained
• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS
• Manage room allocations and availability
• Handle guest folios and billing
• Maintain accurate and detailed guest records
• Coordinate with housekeeping on room status
• Manage keys and access cards securely

Financial Management

• Process payments accurately
• Balance payments
• Handle billing documentation
• Manage company accounts
• Reconcile daily transactions

Communication

• Answer calls within three rings
• Relay messages accurately
• Update departmental communications
• Coordinate with all departments
• Maintain guest privacy

Required Skills

• Guest and customer service excellence
• Opera PMS proficiency
• Clear communication
• Problem-solving ability
• Financial accuracy
• Professional appearance
• Time management and ability to multitask
• Health and safety compliance
• Security awareness

Performance Metrics

• Guest satisfaction scores
• Check-in/out efficiency
• Payment accuracy
• Call handling speed
• Guest complaint resolution
• Revenue Generation
• ANEW Reward sign-ups