Receptionist (North West, Rustenburg)

ANEW Hotels & Resorts Pty; Rustenburg; On-site; ZAR 89,000 - 134,000; Full time

Job summary

ANEW Resort Hunters Rest is seeking a friendly Receptionist to create warm, memorable experiences for ANEW guests while ensuring smooth front desk operations and accurate financial handling.

The role focuses on guest check-in/out, reservations, rewards enrollment, billing accuracy, and coordinating with departments to meet guest needs. A professional appearance and clear communication are essential to delivering exceptional service in a premium resort environment.

Qualifications

• Guest service excellence is essential.
• Clear communication with guests and colleagues is required.
• Strong problem-solving and time-management skills needed.

Responsibilities

• Welcome guests with warmth and professionalism.
• Process efficient check-in/check-out and handle reservations.
• Enroll guests in ANEW Rewards and maintain guest profiles.
• Manage payments, folios, and billing with accuracy.

Skills

Guest service excellence

Clear communication

Problem-solving

Time management

Multitasking

Professional appearance

Health and safety compliance

Security awareness

Tools

Opera PMS

Job description

ANEW Resort Hunters Rest is looking for a Receptionist tocreate warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism
• Execute efficient check-in/check-out procedures
• Enroll guests in ANEW Rewards program
• Handle reservations and guest inquiries
• Manage special requests and VIP arrangements
• Resolve guest concerns promptly
• Coordinate with other departments for guest needs
• Ensure guest profiles are merged and maintained
• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS
• Manage room allocations and availability
• Handle guest folios and billing
• Maintain accurate and detailed guest records
• Coordinate with housekeeping on room status
• Manage keys and access cards securely

Financial Management

• Process payments accurately
• Balance payments
• Handle billing documentation
• Manage company accounts
• Reconcile daily transactions

Communication

• Answer calls within three rings
• Relay messages accurately
• Update departmental communications
• Coordinate with all departments
• Maintain guest privacy

Required Skills

• Guest and customer service excellence
• Opera PMS proficiency
• Clear communication
• Problem-solving ability
• Financial accuracy
• Professional appearance
• Time management and ability to multitask
• Health and safety compliance
• Security awareness

Performance Metrics

• Guest satisfaction scores
• Check-in/out efficiency
• Payment accuracy
• Call handling speed
• Guest complaint resolution
• Revenue Generation
• ANEW Reward sign-ups