Guest Experience Attendant - Night Audit & Front Desk

Virgin Active South Africa; Pretoria; On-site; ZAR 190,000 - 279,000; Full time

Job summary

Protea Hotels by Marriott in Pretoria is seeking a Night Auditor Reliever/Guest Experience Expert (Receptionist) to ensure accurate financial records, guest check-in/check-out, and exceptional service. You will follow brand procedures, handle cash, and support daily operations across guest services.

The role requires strong communication, attention to detail, and the ability to work shifts, including evenings.

Qualifications

• Guest relations and customer service skills.
• Clear, professional communication abilities.
• Ability to handle cash and basic financial procedures.

Responsibilities

• Follow property procedures for emergency situations and safety.
• Assist guests with special requests and maintain guest satisfaction.
• Handle check-in/check-out procedures using property systems.
• Process payments and balance cash according to policies.
• Maintain confidentiality and protect guest information.

Skills

Guest relations

Communication

Cash handling

Education

High school diploma or G.E.D. equivalent

Job description

Protea Hotels by Marriott in Pretoria is seeking a Night Auditor Reliever/Guest Experience Expert (Receptionist) to ensure accurate financial records, guest check-in/check-out, and exceptional service. You will follow brand procedures, handle cash, and support daily operations across guest services.

The role requires strong communication, attention to detail, and the ability to work shifts, including evenings.