Guest Experience Supervisor - Front Desk Leader

Hyde Johannesburg Rosebank; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Protea Hotel Fire & Ice! by Marriott Johannesburg is seeking a Guest Experience Supervisor to lead Front Desk operations, ensure accurate check-ins, secure payments, and maintain exceptional guest service.

You will train and mentor the team, manage daily reports, handle guest requests with professionalism, and uphold Marriott standards of service across all interactions. This full-time role requires strong communication, problem-solving, and a dedication to guest satisfaction.

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience; supervisory experience preferred.

Responsibilities

• Process all guest check-ins and verify identity and payment.
• Set up accounts, enter Marriott Rewards, and issue room keys.
• Balance cash, process payments, and prepare daily reports.
• Provide guest directions and information; respond to requests promptly.
• Coach and supervise hourly staff; uphold brand service standards.

Skills

Supervisory experience

Customer service

Communication skills

Education

High school diploma or GED

1 year supervisory experience

Job description

Protea Hotel Fire & Ice! by Marriott Johannesburg is seeking a Guest Experience Supervisor to lead Front Desk operations, ensure accurate check-ins, secure payments, and maintain exceptional guest service.

You will train and mentor the team, manage daily reports, handle guest requests with professionalism, and uphold Marriott standards of service across all interactions. This full-time role requires strong communication, problem-solving, and a dedication to guest satisfaction.