Guest Experience Expert_SA

Protea Hotels by Marriott®; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott® in Pretoria is seeking a Guest Experience Expert to ensure guests have a memorable stay. You will assist with check-in and check-out, handle guest requests, and guide visitors through the hotel’s services.

You will work on your feet, maintain professional appearance, follow company policies, and protect guest information while delivering personalized service and local recommendations.

Qualifications

• High school diploma or GED required.
• No related work experience.
• No supervisory experience.
• None license or certification required.

Responsibilities

• Assist guests with check-in/check-out and address requests.
• Process operational needs, complete reports, and share local highlights.
• Maintain professional appearance and adhere to policies.

Skills

Customer service orientation

Communication skills

Education

High school diploma or GED

Job description

Additional Information

• Job Number 26116530
• Job Category Rooms & Guest Services Operations
• Location Summit Place Precinct, 221 Garsfontein Road, Menlyn Pretoria, South Africa, South Africa, 0181VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda.

If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.