Guest Concierge & Front Desk Specialist

In The City Hospitality; Cape Town; Vor Ort; ZAR 78.000 - 89.000; Vollzeit

Zusammenfassung

The Charlotte, Cape Town - The Charlotte | ITC Hospitality Group is hiring Front Office Ambassadors to manage guest check-ins/check-outs, reservations and concierge services in a busy 4-5 star serviced-apartment setting in the Cape Town CBD.

Ideal candidates bring strong concierge and front desk experience, excellent communication and customer service skills, plus familiarity with local attractions. Shift patterns include mornings with weekends/holidays as required.

Qualifikationen

• Strong concierge experience is essential.
• Previous hotel reception/front office hospitality experience.
• Knowledge of Cape Town attractions, restaurants and transport.
• Strong communication and customer service skills.
• Microsoft Office proficiency and familiarity with hotel reservation systems.

Aufgaben

• Manage guest check-ins, check-outs and reservations.
• Respond to guest enquiries in person, by telephone and through company communication channels.
• Programme room access cards and manage guest and visitor access.
• Process payments, finalise guest accounts and ensure accurate billing.
• Provide concierge services, including arranging transport, restaurant reservations, tours and activities tailored to guests’ needs.
• Assist with luggage and guest requests, and provide knowledgeable recommendations on local attractions and services.
• Promote the Company’s services and facilities.
• Coordinate with housekeeping and other departments to address guest needs.
• Prepare clear shift handovers and maintain accurate records.

Kenntnisse

Strong concierge experience

Front office/reception experience

Communication skills

Customer service

Tools

Microsoft Office

Jobbeschreibung

The Charlotte, Cape Town - The Charlotte | ITC Hospitality Group is hiring Front Office Ambassadors to manage guest check-ins/check-outs, reservations and concierge services in a busy 4-5 star serviced-apartment setting in the Cape Town CBD.

Ideal candidates bring strong concierge and front desk experience, excellent communication and customer service skills, plus familiarity with local attractions. Shift patterns include mornings with weekends/holidays as required.