Cape Town Concierge: Luxury Guest Services & VIP Arrangements

EDITION; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Job summary

EDITION Hotels in Cape Town is seeking an enthusiastic Guest Services Associate to respond to guest requests, arrange transportation, reservations, and services, and ensure exceptional experiences. You will gather information about local amenities, communicate clearly with guests, and collaborate with departments to resolve issues.

Then, you will maintain professional etiquette, assist individuals with disabilities, and help ensure safety and confidentiality while supporting a high-service club

Qualifications

• Minimum Grade 12/Matric.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Respond to guest requests for special arrangements or services and arrange providers.
• Answer, record, and process guest calls, messages, requests, or concerns.
• Develop and maintain positive working relationships with guests and colleagues.
• Monitor club lounge for seating, service, safety, and well-being of guests.
• Follow all company policies and procedures and maintain professional appearance.

Skills

Customer Service

Communication

Team Work

Time Management

Education

Grade 12/Matric

Job description

EDITION Hotels in Cape Town is seeking an enthusiastic Guest Services Associate to respond to guest requests, arrange transportation, reservations, and services, and ensure exceptional experiences. You will gather information about local amenities, communicate clearly with guests, and collaborate with departments to resolve issues.

Then, you will maintain professional etiquette, assist individuals with disabilities, and help ensure safety and confidentiality while supporting a high-service club