Front Office Ambassador

In The City Hospitality; Cape Town; On-site; ZAR 78,000 - 89,000; Full time

Job summary

The Charlotte, Cape Town - The Charlotte | ITC Hospitality Group is hiring Front Office Ambassadors to manage guest check-ins/check-outs, reservations and concierge services in a busy 4-5 star serviced-apartment setting in the Cape Town CBD.

Ideal candidates bring strong concierge and front desk experience, excellent communication and customer service skills, plus familiarity with local attractions. Shift patterns include mornings with weekends/holidays as required.

Qualifications

• Strong concierge experience is essential.
• Previous hotel reception/front office hospitality experience.
• Knowledge of Cape Town attractions, restaurants and transport.
• Strong communication and customer service skills.
• Microsoft Office proficiency and familiarity with hotel reservation systems.

Responsibilities

• Manage guest check-ins, check-outs and reservations.
• Respond to guest enquiries in person, by telephone and through company communication channels.
• Programme room access cards and manage guest and visitor access.
• Process payments, finalise guest accounts and ensure accurate billing.
• Provide concierge services, including arranging transport, restaurant reservations, tours and activities tailored to guests’ needs.
• Assist with luggage and guest requests, and provide knowledgeable recommendations on local attractions and services.
• Promote the Company’s services and facilities.
• Coordinate with housekeeping and other departments to address guest needs.
• Prepare clear shift handovers and maintain accurate records.

Skills

Strong concierge experience

Front office/reception experience

Communication skills

Customer service

Tools

Microsoft Office

Job description

WE’RE HIRING: FRONT OFFICE AMBASSADORS

The Charlotte | ITC Hospitality Group

Company Overview

ITC Hospitality Group is a fast-growing, privately owned property letting and management company based in the Cape Town CBD, with over 20 years of experience in the hospitality and property management industry.

The Company manages a portfolio of 4- and 5-star graded serviced apartments throughout the Cape Town CBD, Foreshore and De Waterkant.

Key Responsibilities

• Manage guest check-ins, check-outs and reservations.




• Respond to guest enquiries in person, by telephone and through company communication channels.




• Programme room access cards and manage guest and visitor access.




• Process payments, finalise guest accounts and ensure accurate billing.




• Provide concierge services, including arranging transport, restaurant reservations, tours and activities tailored to guests’ needs.




• Assist with luggage and guest requests, and provide knowledgeable recommendations on local attractions and services.




• Promote the Company’s services and facilities.




• Coordinate with housekeeping and other departments to address guest needs.




• Prepare clear shift handovers and maintain accurate records.

Requirements

• Strong concierge experience is essential, including arranging guest services and providing personalised recommendations.




• Previous hotel reception, front office or similar hospitality experience.




• Good knowledge of Cape Town’s attractions, restaurants and transport options.




• Strong communication and customer service skills.




• Computer literacy, including Microsoft Office, and familiarity with hotel reservation systems.




• Good organisational skills and attention to detail.




• Ability to multitask and remain professional under pressure.




• Availability to work rostered weekends and public holidays, with reliable transport arrangements.

Position Details

Location: The Charlotte, Cape Town
Salary: R7,000–R8,000 per month
Current shifts: 06:00–18:00, four days on and three days off, subject to change
Availability: Urgent vacancy
Vacancies: Two

Shortlisted candidates will be required to attend an interview and complete a one-day trial shift.