Graduate IT Support Technician

Placements24; Sol Plaatje Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive starting salary

Medical benefits

Retirement benefits

On-the-job training

IT certifications opportunities

Job summary

Placements24 is seeking a technically inclined Graduate IT Support Technician to join the IT department in Upington, on-site. This role offers hands-on experience supporting hardware, software, and networks while developing customer service skills.

You'll troubleshoot issues, assist with network tasks, and document IT procedures in a collaborative team environment. A relevant IT degree or diploma is required, with opportunities to earn IT certifications.

Qualifications

• Bachelor's degree or National Diploma in IT or related field.
• Fundamental knowledge of Windows and macOS operating systems.
• Basic networking concepts and hardware troubleshooting.
• Strong problem-solving and customer service orientation.
• Ability to work on-site in Upington with a team.

Responsibilities

• Provide end-user technical support for hardware, software, and network issues.
• Install and configure computer hardware, operating systems, and applications.
• Troubleshoot IT problems and resolve incidents promptly.
• Assist with user account management and network tasks.
• Document procedures and maintain IT asset inventory.

Skills

Customer service

Problem-solving

Teamwork

Hardware troubleshooting

Software familiarity

Education

Bachelor's degree in IT

National Diploma in IT

Tools

Windows

macOS

Networking basics

Job description

About the Role

Our client is seeking a technically inclined and service-oriented Graduate IT Support Technician to join their IT department in Upington . This role is perfect for recent IT graduates looking to gain hands-on experience in providing technical support and maintaining IT infrastructure. You will be responsible for troubleshooting hardware, software, and network issues, ensuring seamless operations for all employees. This position offers a fantastic opportunity to develop your technical expertise and customer service skills within a dedicated team environment.

Key Responsibilities

• Provide technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Troubleshoot and resolve IT-related problems in a timely manner.
• Assist with network administration tasks, including user account management.
• Document IT procedures, solutions, and maintain an inventory of IT assets.

Requirements

• Bachelor's degree or National Diploma in Information Technology, Computer Science, or a related field.
• Knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with basic networking concepts and hardware troubleshooting.
• Excellent problem-solving skills and customer service orientation.
• Ability to work effectively within a team and in a physical, on-site capacity in Upington .

Benefits

• Competitive starting salary with performance-based increases.
• Comprehensive medical and retirement benefits.
• On-the-job training and opportunities to earn IT certifications.
• Exposure to various IT technologies and systems.
• A supportive and team-oriented work environment.