Graduate Trainee - Customer Support

Placements24; Soweto; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

Mentorship from leaders

Structured training program

Job summary

Placements24 is seeking a motivated Graduate Trainee to join its Customer Support team in Soweto with a hybrid work model. The role offers hands-on training and exposure to customer inquiries, problem solving, and effective communication.

Ideal candidates are recent graduates with strong verbal and written communication, a positive attitude, and a willingness to learn in a client-facing environment within Gauteng.

Qualifications

• Recent graduate with a degree in any field and an interest in customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and patience in handling customer concerns.
• Proficiency in using computer systems and basic software applications.
• A positive attitude and a commitment to delivering exceptional customer service.
• Ability to work effectively within a team and manage time efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively, escalating complex problems as needed.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions and resolutions.
• Gather customer feedback to identify areas for service improvement.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Verbal communication

Written communication

Problem solving

Computer literacy

Teamwork

Time management

Education

Any degree

Job description

About the Role

Our client is seeking a dedicated and customer-focused Graduate Trainee to join their Customer Support team, with a hybrid work model, based in Soweto . This program offers a fantastic opportunity to develop essential skills in customer service, problem-solving, and communication, while directly contributing to customer satisfaction. You will work alongside experienced support professionals, handling customer inquiries and providing effective solutions. This role is perfect for empathetic graduates looking to start their career in a client-facing role within the vibrant Gauteng region.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively, escalating complex problems as needed.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions and resolutions.
• Gather customer feedback to identify areas for service improvement.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• A recent graduate with a degree in any field, with a strong interest in customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and patience in handling customer concerns.
• Proficiency in using computer systems and basic software applications.
• A positive attitude and a commitment to delivering exceptional customer service.
• Ability to work effectively within a team and manage time efficiently.

Benefits

• Competitive graduate trainee salary.
• Comprehensive training in customer service best practices.
• Mentorship from experienced customer support leaders in Soweto .
• Opportunity to develop valuable communication and problem-solving skills.
• Hybrid work flexibility, balancing office and remote work.
• A supportive team environment focused on customer success within Gauteng .