Customer Service Trainee

Placements24; Gqeberha; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship

Career advancement

Flexible hybrid work

Job summary

Placements24 is offering a Customer Service Trainee program in Port Elizabeth. This foundational role trains you to handle inquiries, resolve issues, and deliver exceptional service across channels.

You join a supportive team and benefit from hands-on CRM experience in a hybrid in-office/remote setup. You will receive comprehensive training, mentorship from seasoned professionals, and opportunities to develop communication and problem-solving skills with potential for career advancement within

Qualifications

• Excellent communication and interpersonal skills.
• A patient and empathetic approach to customer interactions.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Basic computer literacy and familiarity with CRM systems is a plus.
• A genuine desire to help customers and a positive attitude.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Identify and assess customers' needs to achieve satisfaction, provide accurate information, and resolve issues.
• Escalate unresolved issues to the appropriate internal teams for resolution.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather customer feedback and share insights with the team to improve service delivery.
• Adhere to company policies and procedures while providing customer support.

Skills

Communication

Empathy

Problem solving

Time management

Multitasking

CRM systems

Computer literacy

Tools

CRM systems

Job description

Our client is seeking dedicated and customer-focused individuals to join their Customer Service Trainee program in Port Elizabeth . This is a foundational role designed to equip you with the essential skills for a successful career in customer support and client relations. You will learn how to effectively handle customer inquiries, resolve issues, and provide exceptional service across various communication channels. Working within a supportive team, you will gain valuable experience in customer relationship management and contribute to maintaining high satisfaction levels, operating within a hybrid model that balances in-office collaboration with remote flexibility.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Identify and assess customers' needs to achieve satisfaction, provide accurate information, and resolve issues.
• Escalate unresolved issues to the appropriate internal teams for resolution.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather customer feedback and share insights with the team to improve service delivery.
• Adhere to company policies and procedures while providing customer support.

Requirements

• Excellent communication and interpersonal skills.
• A patient and empathetic approach to customer interactions.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Basic computer literacy and familiarity with CRM systems is a plus.
• A genuine desire to help customers and a positive attitude.

Benefits

• Comprehensive training on customer service best practices and company products.
• Mentorship from experienced customer service professionals.
• Opportunity to develop valuable communication and problem-solving skills.
• Potential for career advancement within the customer service department.
• A flexible hybrid work arrangement.