Graduate Customer Support Specialist

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Extensive training

Career progression

Collaborative environment

Job summary

Placements24 in Soweto is seeking enthusiastic graduates to join as Graduate Customer Support Specialists. You will be the first point of contact for customers, handling product inquiries, technical issues, and general support needs.

You will develop strong communication and problem-solving skills through thorough training and hands-on experience, with opportunities for career progression within the customer support team.

Qualifications

• Degree or diploma in any field, with a passion for customer service.
• Excellent verbal and written communication skills.
• Patience, empathy and a customer-centric approach.
• Ability to work under pressure and manage multiple interactions simultaneously.
• Basic computer proficiency and willingness to learn new systems.
• Team player with a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing clear explanations and solutions.
• Educate customers on product features and benefits.
• Document customer interactions and resolutions accurately in the support system.
• Escalate complex issues to appropriate departments or senior support staff.
• Gather customer feedback and contribute to service improvement initiatives.

Skills

Communication skills

Patience & empathy

Multitasking under pressure

Computer literacy

Team player

Education

Degree or diploma in any field

Job description

About the Role

Our client is seeking enthusiastic and customer-focused graduates to join their team as Graduate Customer Support Specialists in Soweto. This role is essential for ensuring customer satisfaction by providing timely and effective assistance with product inquiries, technical issues, and general support needs. You will be the first point of contact for customers, developing strong communication and problem-solving skills. This position offers a fantastic opportunity to enter the customer service field and grow within a reputable organization.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing clear explanations and solutions.
• Educate customers on product features and benefits.
• Document customer interactions and resolutions accurately in the support system.
• Escalate complex issues to appropriate departments or senior support staff.
• Gather customer feedback and contribute to service improvement initiatives.

Requirements

• Degree or diploma in any field, with a strong passion for customer service.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric approach.
• Ability to work under pressure and manage multiple customer interactions simultaneously.
• Basic computer proficiency and willingness to learn new systems.
• Team player with a positive attitude.

Benefits

• Competitive graduate salary with potential for performance incentives.
• Full-time employment with comprehensive benefits.
• Thorough training on products, services, and support tools.
• Opportunities for career progression within the customer support team.
• A collaborative and supportive work environment focused on customer success.