Graduate Trainee - Customer Service Excellence

Placements24; Soweto; On-site; ZAR 100,000 - 145,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career progression

Supportive team environment

Soweto-based role

Job summary

Placements24 in Soweto invites graduates to join its Customer Service Excellence Trainee program, designed to develop skills for outstanding support and lasting customer relationships.

You will handle inquiries via phone, email and chat, resolve issues, document interactions in the CRM, and collaborate with teams to improve service.

The program offers comprehensive training, a competitive entry-level salary, and a clear path for progression in customer service.

Qualifications

• Bachelor's degree in any field with strong communication skills.
• Excellent verbal and written communication abilities.
• Strong active listening and problem-solving skills.
• Patience, empathy, and a positive attitude towards customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Provide information about products and services, guiding customers through their options.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with internal teams to address complex customer concerns and improve service processes.

Skills

Communication skills

Active listening

Problem-solving

Patience

Education

Bachelor's degree

Tools

CRM software

Job description

About the Role

Our client is seeking dedicated and customer-focused graduates for their Customer Service Excellence Trainee program in Soweto . This program is designed to equip you with the skills needed to provide outstanding support and build strong customer relationships. You will gain hands‑on experience in handling customer inquiries, resolving issues, and contributing to customer satisfaction initiatives. This role is ideal for individuals with exceptional communication skills, a patient demeanor, and a genuine passion for helping others, aiming to build a career in customer‑centric roles.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Provide information about products and services, guiding customers through their options.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with internal teams to address complex customer concerns and improve service processes.

Requirements

• Bachelor's degree in any field, with a focus on communication or interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong active listening and problem-solving skills.
• Patience, empathy, and a positive attitude towards customer service.
• Ability to remain calm and professional under pressure.

Benefits

• Competitive entry-level salary.
• Comprehensive training in customer service best practices and company products.
• Opportunities to develop strong client-facing skills in Soweto .
• Supportive team environment with continuous feedback.
• Clear career progression within customer service and support functions.