Graduate Trainee Customer Service Representative

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Salary & bonuses

Training provided

Career growth

Supportive team in Soweto

Hybrid work model

Skill development

Job summary

Placements24 in Soweto is seeking friendly Graduate Trainee Customer Service Representatives to join their team. This is an excellent entry path to develop essential customer service skills in a client-facing role and to start a career in a dynamic company.

You will respond to inquiries via phone, email, and chat, provide product information, resolve issues, document interactions, and contribute to customer satisfaction.

Qualifications

• High School Diploma or equivalent; a degree is advantageous.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy and a customer-centric attitude.
• Ability to handle stressful situations and de-escalate conflicts.
• Basic computer proficiency and quick learner.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently and effectively.
• Document all customer interactions and transactions accurately.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Escalate complex issues to appropriate departments or supervisors when necessary.

Skills

Verbal and written communication

Active listening

Problem solving

Empathy

Patience

Customer-centric attitude

Stress management

Basic computer skills

Education

High School Diploma

Degree in any field advantageous

Job description

About the Role

Our client is seeking friendly and customer-focused Graduate Trainee Customer Service Representatives to join their team in Soweto . This is an excellent opportunity for recent graduates to develop essential customer service skills and begin a career in a client-facing role. You will be responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. We are looking for individuals with strong communication abilities, empathy, and a genuine desire to help others. This role is crucial in maintaining positive customer relationships and contributing to the company's reputation for excellent service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Provide accurate information about products, services, and policies.


• Resolve customer complaints and issues efficiently and effectively.


• Document all customer interactions and transactions accurately.


• Identify opportunities to upsell or cross-sell products and services where appropriate.


• Escalate complex issues to appropriate departments or supervisors when necessary.

Requirements

• A High School Diploma or equivalent qualification; a degree in any field is advantageous.


• Excellent verbal and written communication skills.


• Strong active listening and problem-solving abilities.


• Patience, empathy, and a customer-centric attitude.


• Ability to handle stressful situations and de-escalate conflicts calmly.


• Basic computer proficiency and ability to learn new systems quickly.

Benefits

• Competitive entry-level salary and potential for performance bonuses.


• Comprehensive training in customer service best practices and product knowledge.


• Opportunities for career advancement within the customer service department.


• A supportive team environment in Soweto .


• Hybrid work model providing flexibility.


• Develop valuable skills in communication, problem-solving, and client relations.