Hybrid Graduate: Customer Support Trainee

Placements24; Soweto; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

Mentorship from leaders

Structured training program

Job summary

Placements24 is seeking a motivated Graduate Trainee to join its Customer Support team in Soweto with a hybrid work model. The role offers hands-on training and exposure to customer inquiries, problem solving, and effective communication.

Ideal candidates are recent graduates with strong verbal and written communication, a positive attitude, and a willingness to learn in a client-facing environment within Gauteng.

Qualifications

• Recent graduate with a degree in any field and an interest in customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and patience in handling customer concerns.
• Proficiency in using computer systems and basic software applications.
• A positive attitude and a commitment to delivering exceptional customer service.
• Ability to work effectively within a team and manage time efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively, escalating complex problems as needed.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions and resolutions.
• Gather customer feedback to identify areas for service improvement.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Verbal communication

Written communication

Problem solving

Computer literacy

Teamwork

Time management

Education

Any degree

Job description

Placements24 is seeking a motivated Graduate Trainee to join its Customer Support team in Soweto with a hybrid work model. The role offers hands-on training and exposure to customer inquiries, problem solving, and effective communication.

Ideal candidates are recent graduates with strong verbal and written communication, a positive attitude, and a willingness to learn in a client-facing environment within Gauteng.