Graduate IT Support Specialist - WhatJobs Direct

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Provident fund

IT certification support

Career progression

Job summary

Placements24 is seeking a Graduate IT Support Specialist for an office-based role in Mahikeng, North West. You will provide first-level IT support, troubleshoot hardware and software, and help maintain IT systems. This entry-level position offers hands-on experience and growth within the IT sector.

The role requires a National Diploma or Bachelor’s in IT/CS, knowledge of Windows/macOS, and strong problem-solving and communication skills. Training and IT certification support are offered.

Qualifications

• Bachelor’s degree or diploma in IT or related field.
• Strong knowledge of computer hardware and operating systems (Windows/macOS).
• Excellent troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and in a team.
• Willingness to learn and adapt to new tech.
• CompTIA A+ or similar certifications are advantageous.

Responsibilities

• Provide first-level IT support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve hardware and software issues.
• Manage user accounts and permissions.
• Perform routine system maintenance and updates.
• Document procedures and solutions for future reference.
• Assist with IT asset management and escalate complex issues as needed.

Skills

Troubleshooting

Customer service

Teamwork

Willingness to learn

Education

National Diploma or Bachelor's degree in Information Technology/Computer Science

Tools

Windows

macOS

IT hardware & software

Job description

About the Role

Our client, a rapidly growing IT services company, is seeking a dedicated and technically inclined Graduate IT Support Specialist to join their team in Mahikeng, North West . This role is perfect for individuals who are passionate about technology and enjoy solving technical problems for end-users. You will provide essential IT support, troubleshoot hardware and software issues, and maintain IT systems to ensure seamless operations. This is an excellent entry-level position offering hands-on experience and opportunities for professional growth within the IT sector. The position is office-based, ensuring direct collaboration and support within the Mahikeng community.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.


• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.


• Diagnose and resolve technical hardware and software issues.


• Manage user accounts and permissions.


• Perform routine system maintenance and updates.


• Document technical procedures and solutions.


• Assist with IT asset management.


• Escalate complex issues to senior IT staff when necessary.

Requirements

• National Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.


• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.


• Excellent troubleshooting and problem-solving skills.


• Good communication and customer service skills.


• Ability to work independently and as part of a team.


• A passion for technology and a willingness to learn.


• Relevant IT certifications (e.g., CompTIA A+) are advantageous.


• Previous internship experience in IT support is a plus.

Benefits

• This role in Mahikeng, North West offers a competitive starting salary and a benefits package including medical aid and a provident fund.


• Our client provides excellent training opportunities, including support for IT certifications, to foster career development.


• You will work in a dynamic and collaborative IT environment, gaining exposure to a wide range of technologies.


• The company culture encourages continuous learning and innovation.


• This position offers a clear path for career progression into more specialized IT roles.


• Be part of a team that values technical expertise and customer satisfaction.