Graduate Technical Support Specialist

Placements24; East London; On-site; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitive starting salary

Technical training

Mentorship

Career progression

Diverse tech exposure

Team environment

Job summary

Placements24 in East London seeks a Graduate Technical Support Specialist to join the IT support team. You will provide first-line support, diagnose hardware, software, and network issues, and escalate complex problems as needed.

This role offers extensive training, mentorship from senior specialists, and opportunities for career growth within IT. Strong communication and a patient, customer-centric approach are essential.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• Solid understanding of hardware and operating systems (Windows, macOS).
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Strong problem-solving and communication skills.
• Customer-focused with patience and empathy.
• Ability to work independently and in a team.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and remote tools.
• Diagnose and resolve hardware, software, OS, and network issues.
• Install, configure, and maintain computer hardware and software.
• Escalate unresolved issues to senior staff.
• Document support requests and resolutions in ticketing system.
• Create and maintain technical documentation and user guides.
• Perform routine system checks and preventive maintenance.
• Identify recurring issues and propose solutions.
• Provide basic end-user training on software and hardware.
• Stay updated with technology trends and best practices.

Skills

Problem-solving

Communication skills

Customer-focused

Team collaboration

Remote support tools

Willingness to learn

Education

Bachelor's degree in Information Technology or related field

Tools

Remote support tools

Job description

About the Role

Our client, a leading IT services provider, is seeking an eager and technically inclined Graduate Technical Support Specialist to join their dedicated support team in East London, Eastern Cape . This role is perfect for a recent graduate with a passion for technology and a desire to help others solve technical issues. You will be responsible for providing first-line technical support to end-users, diagnosing and resolving hardware, software, and network problems, and escalating complex issues to higher support tiers. Our client is committed to nurturing technical talent and offers extensive training, mentorship from senior support specialists, and opportunities for career advancement within the IT field. The successful candidate will possess excellent problem-solving skills, strong communication abilities, and a patient, customer-centric approach. You will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure.

Key Responsibilities

• Provide timely and effective technical support to end-users via phone, email, and remote assistance tools.
• Diagnose and resolve issues related to hardware, software applications, operating systems, and network connectivity.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Escalate unresolved issues to appropriate senior technical staff or specialized teams.
• Document all support requests, troubleshooting steps, and resolutions in a ticketing system.
• Assist in the creation and maintenance of technical documentation, FAQs, and user guides.
• Perform regular system checks and preventive maintenance tasks.
• Identify trends in support issues and suggest proactive solutions to prevent recurrence.
• Provide basic training to end-users on software applications and hardware usage.
• Stay up-to-date with the latest technology trends and support best practices.

Requirements

• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related technical field.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a high degree of patience and empathy.
• Ability to work independently and as part of a collaborative team.
• Proficiency in using remote support tools is a plus.
• Eagerness to learn and adapt to new technologies.
• Must be willing to work on-site in East London .

Benefits

• Competitive starting salary and performance-based incentives.
• Comprehensive technical training and certifications.
• Mentorship from experienced IT support professionals in East London .
• Opportunity to work with diverse technologies and client environments.
• Clear career progression path within the IT support and services sector.
• Exposure to advanced troubleshooting techniques and problem-solving.
• A supportive and collaborative team environment.
• Contribute directly to client satisfaction and operational efficiency.