IT Support Apprentice

Placements24; Klerksdorp; On-site; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Stipend during apprenticeship

Mentorship from IT professionals

Career growth opportunities

Job summary

Placements24 is seeking an IT Support Apprentice in Klerksdorp to gain hands-on experience in troubleshooting hardware and software, supporting staff, and learning IT infrastructure.

You will work closely with the IT team in a professional business environment in the North West province, with mentorship and an apprenticeship stipend during the period.

Qualifications

• Grade 12 with Mathematics or Computer Studies.
• Passion for technology and IT systems.
• Basic understanding of hardware, OS (Windows/macOS) and networking.
• Excellent communication and interpersonal skills.
• Willingness to learn new technologies and IT best practices.

Responsibilities

• Provide first-level technical support to end-users by phone, email or in person.
• Install, configure, and maintain computer hardware, software and peripherals.
• Troubleshoot network connectivity and system performance issues.
• Assist in managing user accounts, permissions and access controls.
• Document support requests, resolutions and IT procedures.

Skills

IT support basics

Networking basics

Hardware troubleshooting

Windows/macOS familiarity

Communication skills

Education

Grade 12 with Math or Computer Studies

Tools

Active Directory

Remote support tools

Office 365

Job description

About the Role

Our client is looking for a tech-savvy and eager individual to join their IT department as an IT Support Apprentice in Klerksdorp . This is an excellent entry-level opportunity to gain practical experience in troubleshooting hardware and software issues, managing networks, and providing technical assistance to staff. You will work closely with the IT team, learning the intricacies of IT infrastructure and support in a professional business environment within the North West province.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot network connectivity and system performance issues.
• Assist in managing user accounts, permissions, and access controls.
• Document support requests, resolutions, and IT procedures.

Requirements

• Grade 12 certificate with a pass in Mathematics or Computer Studies.
• A strong passion for technology and IT systems.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Excellent communication and interpersonal skills.
• Willingness to learn new technologies and IT best practices.

Benefits

• Gain valuable experience in IT support and network administration.
• Mentorship from experienced IT professionals in Klerksdorp .
• Stipend provided during the apprenticeship period.
• Opportunity for further IT certifications and career growth.
• Exposure to diverse IT challenges in a corporate setting.