Graduate IT Support Specialist

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive graduate salary

Performance-based bonuses

Diverse IT support experience

Structured training and certification

East London based IT team

Job summary

Placements24 is seeking technically inclined and customer-focused Graduate IT Support Specialists to join their East London IT department. You will provide first-level support to employees, troubleshoot hardware and software issues, and help maintain IT systems, gaining broad experience across IT domains.

The role offers structured training, certification support, and a path for growth within a collaborative team, with a culture that values continuous learning and technological advancement.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Knowledge of Windows and macOS operating systems and common office applications.
• Familiarity with hardware troubleshooting and network fundamentals.
• Strong problem-solving skills and a customer-oriented approach.
• Excellent communication skills and the ability to explain technical concepts clearly.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and troubleshoot computer hardware, software, and peripherals.
• Assist in managing and maintaining IT network infrastructure and systems.
• Diagnose and resolve technical hardware and software issues.
• Document IT support requests, resolutions, and create user guides.

Skills

Hardware troubleshooting

Networking fundamentals

Customer focus

Communication skills

Education

Bachelor's degree in IT/CS

Tools

Windows

macOS

Job description

About the Role

Our client is seeking technically inclined and customer-focused Graduate IT Support Specialists to join their IT department in East London. This is a fantastic opportunity for individuals passionate about technology to provide essential technical support to employees, troubleshoot hardware and software issues, and maintain IT systems. You will gain broad experience across various IT domains, working with a supportive team dedicated to ensuring smooth technological operations. Our client invests in its junior talent, offering training and growth opportunities.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.


• Install, configure, and troubleshoot computer hardware, software, and peripherals.


• Assist in managing and maintaining IT network infrastructure and systems.


• Diagnose and resolve technical hardware and software issues.


• Document IT support requests, resolutions, and create user guides.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field.


• Knowledge of operating systems (Windows, macOS) and common office applications.


• Familiarity with hardware troubleshooting and network fundamentals.


• Strong problem-solving skills and a customer-oriented approach.


• Excellent communication skills and the ability to explain technical concepts clearly.

Benefits

• Competitive graduate salary and performance-based bonuses.


• Opportunity to gain diverse IT support experience.


• Structured training and certification support.


• Work within a professional IT team based in East London.


• A culture that promotes continuous learning and technological advancement.