Graduate Technical Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Training program

Career growth

Job summary

Placements24 is seeking bright Graduate Technical Support Specialists to join a remote-first support team. You will be the first point of contact for users facing technical issues, providing timely and effective solutions while gaining hands-on experience troubleshooting hardware, software, and networks.

This fully remote role offers flexible hours, extensive training on company products and support tools, and clear opportunities for career growth within IT departments.

Qualifications

• Degree or relevant certification in IT or related field.
• Strong understanding of computer hardware and Windows/macOS.
• Excellent communication and remote support skills.

Responsibilities

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot software, hardware, and network issues.
• Document interactions and resolutions in the ticketing system.
• Escalate complex issues to higher-level teams.
• Help build and update knowledge base and FAQs.

Skills

Remote support

Hardware knowledge

Windows/macOS

Communication skills

Education

Degree or IT-related certification

Job description

About the Role

Our client is looking for bright and technically adept Graduate Technical Support Specialists to join their dedicated support team. This is a fully remote position, offering flexibility and the opportunity to assist customers from anywhere. You will be the first point of contact for users facing technical issues, providing timely and effective solutions. This role is ideal for individuals with a passion for technology, excellent problem-solving skills, and a commitment to providing outstanding customer service. You will gain invaluable experience troubleshooting hardware, software, and network issues in a dynamic, remote-first environment.

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to software, hardware, and network connectivity.
• Document customer interactions, issues, and resolutions accurately in the ticketing system.
• Escalate complex technical problems to higher-level support teams when necessary.
• Contribute to the knowledge base by creating and updating support documentation and FAQs.

Requirements

• Degree or relevant certification in IT, Computer Science, or a related technical field.
• Strong understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent communication and active listening skills for effective remote support.
• Ability to work independently and manage time effectively in a remote setting.
• A customer-centric approach and a genuine desire to help users solve technical challenges.

Benefits

• Competitive graduate salary for a fully remote position.
• Opportunity to work from home with flexible working hours.
• Extensive training on company products and support tools.
• Career growth opportunities within the technical support and IT departments.
• A supportive and inclusive remote work culture focused on teamwork and continuous learning.