Graduate Technical Support Specialist

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work flexibility

Comprehensive training

Career advancement opportunities

Equipment provided

Supportive distributed team

Job summary

Placements24 is seeking a dedicated Graduate Technical Support Specialist for its fully remote support team. You will be the first point of contact for users, diagnosing and resolving issues to ensure minimal disruption.

This role is ideal for recent graduates eager to gain broad IT exposure and provide exceptional customer service across the country. As part of a distributed team, you will use various support tools and documentation to deliver timely solutions, while building a career in IT

Qualifications

• A degree or diploma in Information Technology, Computer Science, or a related field.
• Good understanding of computer hardware, software, and networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service orientation and communication abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with remote support tools is a plus.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to customer queries in a timely manner through various channels (email, chat, phone).
• Walk customers through problem-solving processes and document resolutions.
• Install, modify, and repair computer hardware and software.
• Identify and escalate urgent situations to the appropriate individuals.
• Maintain accurate records of customer interactions and technical issues.

Skills

Technical support

Remote work

Education

Degree in IT/CS

Tools

Remote support tools

Job description

About the Role

Our client is seeking dedicated and tech-savvy Graduate Technical Support Specialists to join their fully remote support team. This role is ideal for recent graduates passionate about technology and eager to provide exceptional customer service and technical assistance. You will be the first point of contact for users experiencing technical difficulties, diagnosing and resolving issues efficiently to ensure minimal disruption. Working remotely, you will collaborate with a distributed team, utilizing various communication and support tools to deliver timely solutions. This is a prime opportunity to build a career in IT support, gaining broad experience with diverse technical challenges from anywhere in the country.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to customer queries in a timely manner through various channels (email, chat, phone).
• Walk customers through problem-solving processes and document resolutions.
• Install, modify, and repair computer hardware and software.
• Identify and extend situations requiring urgent attention to the appropriate individuals.
• Maintain accurate records of customer interactions and technical issues.

Requirements

• A degree or diploma in Information Technology, Computer Science, or a related field.
• Good understanding of computer hardware, software, and networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service orientation and communication abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with remote support tools is a plus.

Benefits

• Competitive salary and remote work flexibility.
• Comprehensive training on company products and technical support best practices.
• Opportunities for career advancement within the IT sector.
• Company-provided equipment and technical resources.
• Be part of a supportive, distributed team dedicated to excellent customer service.