Graduate Customer Support Specialist — Launch Your CS Career

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Extensive training

Career progression

Collaborative environment

Job summary

Placements24 in Soweto is seeking enthusiastic graduates to join as Graduate Customer Support Specialists. You will be the first point of contact for customers, handling product inquiries, technical issues, and general support needs.

You will develop strong communication and problem-solving skills through thorough training and hands-on experience, with opportunities for career progression within the customer support team.

Qualifications

• Degree or diploma in any field, with a passion for customer service.
• Excellent verbal and written communication skills.
• Patience, empathy and a customer-centric approach.
• Ability to work under pressure and manage multiple interactions simultaneously.
• Basic computer proficiency and willingness to learn new systems.
• Team player with a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing clear explanations and solutions.
• Educate customers on product features and benefits.
• Document customer interactions and resolutions accurately in the support system.
• Escalate complex issues to appropriate departments or senior support staff.
• Gather customer feedback and contribute to service improvement initiatives.

Skills

Communication skills

Patience & empathy

Multitasking under pressure

Computer literacy

Team player

Education

Degree or diploma in any field

Job description

Placements24 in Soweto is seeking enthusiastic graduates to join as Graduate Customer Support Specialists. You will be the first point of contact for customers, handling product inquiries, technical issues, and general support needs.

You will develop strong communication and problem-solving skills through thorough training and hands-on experience, with opportunities for career progression within the customer support team.