Customer Support Specialist - Paid Training & Growth

Placements24; Klerksdorp; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Career growth

Medical aid

Friendly office atmosphere

Job summary

Placements24 in Klerksdorp is seeking a customer-focused Customer Support Associate to be the first point of contact for inquiries, resolving issues with professionalism and efficiency.

You will handle calls and emails, assist with product issues, process orders and returns, and document interactions in the CRM system while working collaboratively with the team to ensure a seamless customer experience.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Strong verbal communication skills and a friendly demeanor.
• Basic computer literacy and ability to learn new software quickly.
• Good listening skills and patience when dealing with customer concerns.
• Ability to work effectively within a team in an office environment in Klerksdorp.

Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing information.
• Assist customers with troubleshooting basic product or service issues.
• Process orders, returns, and exchanges accurately and efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to senior support staff or relevant departments.

Skills

Customer service

Verbal communication

Listening skills

Team collaboration

CRM software

Tools

CRM software

Job description

Placements24 in Klerksdorp is seeking a customer-focused Customer Support Associate to be the first point of contact for inquiries, resolving issues with professionalism and efficiency.

You will handle calls and emails, assist with product issues, process orders and returns, and document interactions in the CRM system while working collaboratively with the team to ensure a seamless customer experience.