Customer Service Excellence Trainee — Launch Your Career

Placements24; Soweto; On-site; ZAR 100,000 - 145,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career progression

Supportive team environment

Soweto-based role

Job summary

Placements24 in Soweto invites graduates to join its Customer Service Excellence Trainee program, designed to develop skills for outstanding support and lasting customer relationships.

You will handle inquiries via phone, email and chat, resolve issues, document interactions in the CRM, and collaborate with teams to improve service.

The program offers comprehensive training, a competitive entry-level salary, and a clear path for progression in customer service.

Qualifications

• Bachelor's degree in any field with strong communication skills.
• Excellent verbal and written communication abilities.
• Strong active listening and problem-solving skills.
• Patience, empathy, and a positive attitude towards customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Provide information about products and services, guiding customers through their options.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with internal teams to address complex customer concerns and improve service processes.

Skills

Communication skills

Active listening

Problem-solving

Patience

Education

Bachelor's degree

Tools

CRM software

Job description

Placements24 in Soweto invites graduates to join its Customer Service Excellence Trainee program, designed to develop skills for outstanding support and lasting customer relationships.

You will handle inquiries via phone, email and chat, resolve issues, document interactions in the CRM, and collaborate with teams to improve service.

The program offers comprehensive training, a competitive entry-level salary, and a clear path for progression in customer service.