Soweto Customer Service Specialist - Growth & Training

Placements24; Soweto; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and pension fund

Training programs

Career progression

Job summary

Placements24 is seeking a friendly and efficient Customer Service Agent to join their Soweto team. You will be the voice of the company, handling calls and emails, resolving queries and ensuring customer satisfaction.

Based in Gauteng's heart, this role offers opportunities for professional development within a supportive, team-oriented environment. A high school diploma and CRM familiarity are preferred.

Qualifications

• Previous experience in a customer service or call centre environment is preferred.
• Strong communication and listening skills.
• Basic computer literacy and familiarity with CRM systems.

Responsibilities

• Handle incoming customer calls and emails, addressing inquiries and providing solutions.
• Assist customers with product information, order status, and service-related questions.
• Troubleshoot and resolve customer issues, ensuring a satisfactory outcome.
• Process customer transactions and update account information accurately.
• Escalate complex issues to supervisors or relevant departments when required.
• Maintain a high level of customer service standards at all times.

Skills

Customer service

Communication

Active listening

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Placements24 is seeking a friendly and efficient Customer Service Agent to join their Soweto team. You will be the voice of the company, handling calls and emails, resolving queries and ensuring customer satisfaction.

Based in Gauteng's heart, this role offers opportunities for professional development within a supportive, team-oriented environment. A high school diploma and CRM familiarity are preferred.