Global English Customer Service Agent – Live Chat & E‑commerce

Outsource-X South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource-X South Africa (Somerset West, Cape Town) is hiring English-speaking Customer Service Agents to support international e-commerce customers across live chat and other channels. You will help with orders, products, deliveries and general questions.

We value previous BPO/contact-centre, e-commerce, or retail customer service experience, strong live chat and Zendesk familiarity, fast typing and excellent written/spoken English. UK/US/Aus schedules available.

Qualifications

• Previous BPO/contact-centre experience
• Experience with e-commerce or retail customer service
• Strong live chat experience
• English written and spoken fluency
• Strong computer and typing skills
• Able to work in a fast-paced environment

Responsibilities

• Deliver professional, efficient customer support
• Manage customer queries through live chat and other channels
• Resolve issues and find practical solutions
• Work accurately across multiple systems
• Meet quality, productivity and customer experience targets

Skills

Customer service

Live chat

Typing skills

English proficiency

Communication

Problem solving

Tools

Zendesk

CRM systems

Job description

Outsource-X South Africa (Somerset West, Cape Town) is hiring English-speaking Customer Service Agents to support international e-commerce customers across live chat and other channels. You will help with orders, products, deliveries and general questions.

We value previous BPO/contact-centre, e-commerce, or retail customer service experience, strong live chat and Zendesk familiarity, fast typing and excellent written/spoken English. UK/US/Aus schedules available.