Multi-Channel Customer Experience Agent

Tp-8f723eaf; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Teleperformance in Cape Town seeks a Customer Service Agent to deliver high-quality customer care across voice, chat, email and social media. You will connect customers with suitable products and services while meeting KPIs and upholding company values.

The role requires matric and at least 6 months of call centre experience, excellent English communication, and a resilient, adaptable attitude in a fast-paced environment. Training and development are provided.

Qualifications

• Matric and at least 6 months call centre experience preferred.
• Excellent verbal and written communication skills with a customer-focused approach.
• Ability to handle multiple channels and maintain composure under pressure.

Responsibilities

• Receives and makes customer contacts via voice, chat, email, and social media.
• Delivers first-class service representing Teleperformance in every interaction.
• Resolves queries by using internal systems and escalating when needed.
• Maintains accurate customer notes and data captures for every case.
• Proactively identifies improvements to enhance the customer experience.

Skills

Customer service

Computer skills

Office tools

English proficiency

Empathy

Communication

Flexibility

Resilience

Team player

Adaptable

Education

Matric

Call centre training

Job description

Teleperformance in Cape Town seeks a Customer Service Agent to deliver high-quality customer care across voice, chat, email and social media. You will connect customers with suitable products and services while meeting KPIs and upholding company values.

The role requires matric and at least 6 months of call centre experience, excellent English communication, and a resilient, adaptable attitude in a fast-paced environment. Training and development are provided.